Every business wants satisfied customers. However, unhappy customers can sometimes teach a company more than its most loyal supporters. Their complaints reveal problems that positive reviews may overlook. They also show business owners where their products, services and customer experience fall short. Bill Gates captured this idea in his book Business @ the Speed of … Read more
Benjamin Franklin understood the difference between making promises and producing results. His famous statement, “Well done is better than well said,” appeared in Poor Richard’s Almanack in 1737. The message remains relevant to business owners, entrepreneurs and leaders who must turn their words into measurable action. In business, people often judge success by what an … Read more
Maya Angelou is remembered for her writing on courage, personal responsibility and human dignity. The quote, “Nothing will work unless you do,” captures a practical lesson about achievement. It reminds us that progress depends on more than good intentions. We must take action, remain consistent and accept responsibility for the work our goals require. For … Read more
Management thinker Peter Drucker spent much of his career examining why businesses succeed, fail and remain useful. In The Practice of Management, published in 1954, he made a direct argument about the purpose of a business. He wrote: “There is only one valid definition of business purpose: to create a customer.” The statement sounds simple, … Read more
Eunice Baguma Ball has built a career around a question that continues to shape Africa’s technology sector: how can technology create wider opportunities for people across the continent? The Ugandan entrepreneur has worked across technology, social innovation, entrepreneurship and digital inclusion, building programmes that connect African talent with new opportunities. She founded the Africa Technology … Read more